The
current state of category
management came under fire
earlier this week at an
industry conference, with
calls for a radical rethink
of the retailing concept.
Jonathan
Smith, founder of Axis
Management Consulting,
lambasted the manner in
which “a really sound
concept has been turned into
an overly-complex,
jargon-laden number
crunching exercise”.
Smith
added: “Ninety per cent of
commercial people in food
businesses are now sceptical,
disillusioned or plain
hostile towards category
management. […] We need to
see a new form of category
management which gets back
to the sound basics:
suppliers and retailers
working together to develop
total category profits by
better understanding
consumers.”
“This
new form of category
management needs to be
drastically simplified, less
obsessed with process, and
more clearly focused on
results. It needs to be
faster, slicker, and cheaper
than what is currently done.
Focused analysis needs to
replace massive data
trawling exercises and there
needs to be increased
emphasis on qualitative
information and working at
retail store level".