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Sir;
Phil Smiley in his article 'Drowning by
Numbers' (The Grocer, March 25, p48) paints a
very partial picture of the current state of
category management which many will not
recognise.
He
conjures up a vision of managers swamped in
excessive data, overwhelmed by the burden of
template filling, and trapped by too much
analysis. In this vision, too much process
runs the risk of stifling creativity and real
category development.
Whilst
a number of larger manufacturers will, I
suppose, be all too familiar with the problems
he describes, for the great majority the
challenges remain more basic.
The
problem is that many manufacturers have yet to
be convinced there are approaches to category
management workable for anyone apart from the
big boys.
Conferences
and publications on the subject remain almost
exclusively big company-focused. Jargon and
complexity abound. A number of consultancies
peddle approaches to category management that
risk deterring all but the most numerate.
All
this distracts people from the clearly
sensible fundamentals: manufacturers and
retailers working together to maximise
category profits by focusing on consumers.
Category
management work can be, and is, successfully
undertaken by smaller manufacturers using only
moderate amounts of number crunching, plenty
of common sense and a good dose of management
insight.
Surely
the greatest scope for progress lies in
encouraging this kind of approach, which
enables a larger number of manufacturers to
contribute positively to category development.
Jonathan
Smith
Axis Management Consulting
Malmesbury
Wiltshire
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